Pong-Pang Escape

Our tour packages typically include transportation, guided tours, meals as specified, entrance fees to attractions mentioned in the itinerary, and travel insurance. Please refer to the specific package details for a comprehensive list of inclusions.

To ensure that we can coordinate with the local community, we kindly requests making reservations for our tour packages at least 2 weeks in advance. This allows us sufficient time to secure your accommodations, arrange transportation, and ensure availability for the desired dates. It also helps us accommodate any specific requests or preferences you may have. However, please note that popular packages and peak travel seasons may require booking further in advance to guarantee availability. We advise booking as early as possible to secure your preferred dates and avoid any last-minute inconveniences.

The minimum and maximum number of people required for each trip may vary depending on the specific tour package. Some trips may have a minimum requirement to ensure the best experience and cost-effectiveness. Please refer to the package details or contact our customer service team for information regarding the minimum number of participants.

Yes, we understand that every traveler has unique preferences. Depending on the package, customization options may be available. Please reach out to our customer service team to discuss your specific requirements and we will do our best to accommodate your needs.

Upon confirming your reservation, a deposit or full payment may be required to secure your booking, depending on the package and terms and conditions. Detailed payment instructions will be provided during the booking process. Please be advised that we provide the option of credit card payment for your convenience. However, kindly note that a 3% additional fee will be applied to cover the processing charges associated with credit card transactions.

Age restrictions may vary depending on the nature of the tour and destination. Some packages may have specific age requirements due to safety or activity limitations. Please refer to the package details or contact our customer service team for information regarding age restrictions.

Travel insurance is included in our tour packages. However, for international travelers, we highly recommend obtaining travel insurance to protect yourself against unforeseen circumstances, such as trip cancellations, medical emergencies, or lost luggage. You can purchase travel insurance separately or through your preferred insurance provider.

The cancellation policy varies for each tour package and is outlined in the terms and conditions. Please refer to our cancellation policy for more details.  

Refund eligibility depends on the cancellation policy associated with the specific tour package. If you cancel within the allowable period and meet the criteria for a refund, we will process the refund according to the terms and conditions outlined in the package details.